Cancellation & Rescheduling

When you book, we securely save a card via our payment provider (Stripe). Your card is not charged at the time of booking. We hold it only to cover a late cancellation or no-show fee, and — with your permission — to pay for the service once it is complete. We never see or store your full card number.

A cancellation fee of 10% of the service price ($119.90) applies if you cancel within 48 hours of your scheduled booking, or if you are not available at the agreed time on the day (a no-show). This fee is charged automatically to the card saved at booking.

You can reschedule your booking from the Manage Booking page using your booking number, free of charge, provided you give at least 48 hours' notice. Rescheduling is not treated as a cancellation, so no fee applies. We will confirm the new date by text.

You can cancel your booking at any time from the Manage Booking page. Cancellations made more than 48 hours before your booking are free. Cancellations within 48 hours, or no-shows, incur the 10% fee described above.

The balance is due once the work is finished and you are happy with the result. We can charge the card you saved at booking, or you can pay by another method offered at the time.

On rare occasions we may need to reschedule — for example if conditions would make it unsafe to achieve the right finish. If that happens, we will contact you to arrange a new date at no cost to you.

The service requires a suitable enclosed space with power and water. If this is not available when we arrive, we may need to reschedule the booking.

Nothing in this policy limits your rights under the Australian Consumer Law.